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Whether you have a question about our services, need a quote, or want to discuss your IT challenges, our team is here to help.
Frequently Asked Questions
Find answers to some of the common questions about our services.
What areas do you service?
We provide IT services throughout Australia, with offices in Sydney, Melbourne, and Brisbane. Our team can support clients nationwide through our remote capabilities.
How quickly can you respond to IT issues?
Our standard response time for critical issues is within 1 hour. For non-critical issues, we typically respond within 4 business hours. We also offer customised SLAs based on your business needs.
Do you offer support outside business hours?
Yes, we provide 24/7 support for critical systems and infrastructure. Our after-hours emergency support ensures your business operations remain uninterrupted.
How do your managed IT services work?
Our managed IT services provide comprehensive support for your entire IT infrastructure for a fixed monthly fee. This includes proactive monitoring, maintenance, helpdesk support, and strategic planning.
Can you work with our existing IT team?
Absolutely. We offer co-managed IT services where we work alongside your internal IT staff, providing specialised expertise, additional resources, or after-hours support as needed.
How do you ensure data security?
We implement multi-layered security measures including advanced firewalls, endpoint protection, email security, regular security assessments, and employee training to ensure your data remains secure.
Still have questions? Our team is here to help.